QUESTIONS
Frequently asked questions
If the answer is not here, write to info@thesagio.com and the studio will come back to you.
Orders and delivery
Which countries do you ship to, and how long does it take?
SAGIO delivers within Europe, the United Kingdom and the United States of America. Orders travel with DHL, which delivers on working days only. The times below are indicative.
- Europe: 2 to 5 working days
- United Kingdom: 5 to 6 working days
- United States: 6 to 10 working days
Delivery can take longer at peak times or when a route is congested, and circumstances outside our control, extreme weather or a customs inspection, can add to it.
How much is delivery?
Delivery is free within Europe. To the United States there is a flat rate of 30 EUR.
How do I follow my order?
You are told by email when your order ships. The confirmation carries a tracking link, and DHL writes to you separately about the progress of the shipment.
Can I collect my order at the boutique?
Yes. Choose boutique collection at checkout and we write to you when the order is ready.
SAGIO Boutique, Petőfi Sándor utca 16, 1052 Budapest.
Can I change my delivery address after ordering?
Once an order is confirmed, a change of address or a cancellation has to be asked for in writing. Write to info@thesagio.com as soon as you can. We will do what we can, though we cannot promise a change once the order has been processed.
If something is wrong
My package or an item arrived damaged.
Check the contents first and make sure everything is there and in good condition. If an item is missing or damaged, write to info@thesagio.com with:
- your order number
- a description of the problem
- the reference of the item or items concerned
- photographs of the packaging and of the item
Keep the packaging and the items as they are while we look into it. Do not remove the SAGIO label from an item: without it we may not be able to process the claim.
An item is missing from my order.
Write to info@thesagio.com as soon as you notice, with your order number and the reference or the name of the item that is missing. We will look into it and come back to you.
My package is held at customs.
Once an order has shipped it can be subject to customs procedures, which can delay it beyond anything we control. SAGIO is not responsible for customs clearance, for the decisions of local authorities, or for delays caused by an inspection.
If your package is held, contact your local customs office directly for the status of the shipment.
I received a faulty item.
Write to info@thesagio.com with:
- your order number
- a description of the fault
- photographs of the item and of the fault
- the reference or the name of the item
Do not remove the SAGIO label. A return of a faulty item may not be accepted without it.
I received an item I did not order.
Our apologies. Write to info@thesagio.com with a photograph of what you received, its reference, and the reference or name of the item you were expecting. We will put it right.