Legal notice

Personal Data

How is my personal data used?

At SAGIO, your privacy is our priority. We are fully committed to protecting your personal data and ensuring it is handled with care and transparency during your visits to thesagio.com.

The information you share with us, whether related to your identity, preferences, or location, is used exclusively to provide you with the best possible service and to tailor our offerings to your tastes. We will never sell, share, or disclose your personal data, cookies, or location information to third parties, in strict accordance with our Privacy Policy.

You may be asked to provide personal information in the following cases:
- When placing an order
- When subscribing to our newsletter
- When creating a customer account
- When filling out our contact form to reach customer service

For more details, please refer to our full Privacy Policy.

Payment Methods

What payment methods are accepted?

We accept all major debit and credit cards, including:
- Visa
- MasterCard
- American Express

All supported payment methods will be displayed during checkout. Payments on thesagio.com are processed securely via Stripe.

What currency will I be charged in?

Prices are displayed and charged in the currency of your shipping country. To ensure you see accurate pricing, please select the correct country version of the SAGIO website via the drop down menu at the bottom of any page.

Is payment secure?

Yes. All transactions on thesagio.com are secured and compliant with international standards:
- We use Stripe, a leading payment service provider.
- Payments are protected by SSL encryption (Secure Socket Layer), ensuring your personal and financial data remains unreadable to third parties.
- You will see “https” and a padlock icon in your browser’s address bar confirming a secure connection.
- In line with European DSP2 regulations, 3D Secure authentication is applied to all card payments.

When will I be charged for my order?

If you pay by credit or debit card, you will be charged once your order is shipped. If an item becomes unavailable after your order, you will be automatically refunded for that item.

How do I use my discount code?

To use your promo code, enter it in the “Promotional Code” field during checkout and click Apply. The discount will be reflected in your total before payment. If the code does not work, verify that it is entered correctly, has not expired, and meets the promotion requirements. For further assistance, contact info@thesagio.com.

Can I request a tax refund (VAT) online?

Currently, SAGIO does not support online VAT refunds during the purchase process. If you are shopping as a tourist or for export, please contact your local customs office at the time of departure to complete the necessary paperwork.

What should I do if my payment is declined?

Payment issues can occur for various reasons. You may try the following:
- Double-check your card details and billing address.
- Ensure your card has sufficient funds and is authorized for online or international transactions.
- Contact your bank to verify there are no restrictions.
- Use a different payment method.

If issues persist, contact info@thesagio.com and include:
- Your order number, if available
- A screenshot or description of the error message

Our team will be happy to assist you. Link to Contact form.

Do I have to pay customs or import duties on delivery?

Depending on your country, orders may be subject to customs inspections, import duties, or taxes. These fees are not included in the purchase price and are the customer’s responsibility. If your package is held at customs, contact your local customs office for details.

Product and Pre-order Information

How many collections are presented each year?

Each year, Alexander Sagio and the SAGIO team present two main collections:
- Spring Summer, typically launched in March
- Fall Winter, generally released in August

Are all your articles available in your online store?

Our online shop offers a wide range of ready-to-wear and haute couture pieces. Some limited-edition items may not be available online. If you cannot find a specific item, contact info@thesagio.com and our team will assist you.

Where can I find your previous collections?

We offer a dedicated archive section on our website featuring selected pieces from past collections. Some archive items may not be listed online but can still be ordered through customer service at info@thesagio.com. Pre-orders on selected archive pieces may also be available.

How should I care for my item?

Materials differ. Please follow the care instructions on the label exactly. Incorrect care that damages the item may result in it not being considered defective and may impact return eligibility.

Which size should I order?

Sizing can vary between products. We recommend reviewing the size guide available on each product page. For additional advice, contact info@thesagio.com with your usual size.

What is a pre-order?

A pre-order allows you to purchase a piece before it is produced or restocked. This is common for couture, limited-run, or archive items made on demand.

How long will it take to receive my pre-order item?

Pre-order pieces typically require up to three weeks from order confirmation. This allows time for production, inspection, and preparation.

Can I get an exact delivery date?

While three weeks is the average lead time, you may contact info@thesagio.com for a more specific update based on the item and production status.

Can I cancel or modify my pre-order?

Cancellations or changes may be possible within 24 hours of placing your order. Contact customer service as soon as possible if changes are needed.

Can I return a pre-order item?

Yes. Pre-order items follow the same return policy as in-stock items, provided they are not personalized or custom-altered.

Are pre-order items charged immediately?

Yes. Payment is processed at the time of order confirmation, not at shipment.