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Cancellation policy

How long do I have to return an item ordered on thesagio.com?

You have 30 calendar days from the date you receive your order to request a return.

Countries

Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovakia, United States.

Returns

Yes, we accept returns for defective and non-defective products. SAGIO covers return shipping costs if your return complies with our return conditions. Please note that original shipping fees(if any) are non-refundable.

Exchanges

No, we do not accept exchanges. 
If you would like a different item, size, or color, please return your original order according to the conditions below and place a new order through thesagio.com.

What is SAGIO’s return and refund policy?

You may return your order within 30 calendar days of receiving it. To be eligible for a refund, items must meet the following conditions:

  • Returned in their original condition: unworn, unwashed, undamaged

  • All original tags and labels must be attached

  • Shoes must have clean soles and be returned in their original box

  • Items must be packaged in their original packaging

Important:

  • Personalized items cannot be returned or refunded.

  • Returns that do not meet these conditions may be refused, and no refund will be issued.

  • Shipping costs are non-refundable.

How do I return an item purchased on thesagio.com?

  1. Submit a return request
    Email us at info@thesagio.com within 30 days of receiving your order. Our team will confirm your request and send you a prepaid return label along with instructions.

  2. Prepare your return

    • Ensure all items are in original, unused condition with tags attached.

    • Pack the items in the original packaging (including shoe boxes, if applicable).

    • Do not include any forms inside the package.

  3. Label and ship your return

    • Attach the prepaid return label to your package.

    • Drop off the parcel at an approved courier pick-up point listed in your confirmation email.

    • Alternatively, you may request a courier pickup at your preferred location and time.

  4. Track and retain proof of return

    • Ensure the courier scans the package at drop-off or pickup.

    • Keep your proof of shipment until the return has been processed.

How long does it take to receive my refund?

Once your return arrives at our warehouse, it will undergo a quality inspection within a few days. If your return meets our conditions, your refund will be processed and credited to the original payment method within 14 days.

You will receive a confirmation email once the refund has been issued.
Please keep your proof of shipment until the refund process is fully completed.

Will the shipping costs be reimbursed?

Original shipping costs are non-refundable

How will I be refunded?

Your refund will be issued using the original payment method:

  • Credit card: The value of the returned items will be refunded directly to your card.

  • Gift vouchers or store credits: These are not automatically reissued. Please contact info@thesagio.com for assistance if applicable.

Please note that original shipping costs are non-refundable.

Can I change my return request?

Once your return request has been submitted, it cannot be modified online.
If you need to make changes, please contact our customer service team at info@thesagio.com as soon as possible. We may be able to cancel your current return and create a new one — as long as your package has not yet been sent back.

Can I return my online order in a SAGIO store?

At this time, items purchased on thesagio.com cannot be returned in physical SAGIO stores or partner retailers. Please follow the return process outlined on our website or contact us directly for assistance.

How will my order be packed?

All SAGIO items are carefully packed in a single parcel to ensure safe delivery.
Delicate products such as shoes, bags, or jewelry are placed in protective packaging, such as dust bags or branded boxes, to maintain their quality.

Please note that during periods of high order volume, packaging may be simplified in order to meet our delivery commitments without delay.

Do you offer gift wrapping?

At this time, gift wrapping is not available for online orders placed on the website

Will I receive an invoice?

Yes, you will receive a printed invoice within your package. 

How long will items stay in my shopping cart?

Items placed in your shopping cart will remain visible as long as they are available on our website.

Please note that adding an item to your cart does not reserve it — it is only secured once your payment has been successfully processed